For the early part of my career i had the displeasure of working in a few small call centres. Not the best job in the world, any surprise they are outsourced to 3rd world countries.

I've also had a few beers with the Netscape owners in the past, nice guys, however I doubt I'd ever work for them.

Whats stated in the article doesn't seem any different to any other call centre where i have friends/family working. It's a means to a ends. No one forces you to work in one and if you do expect to have your nose so pressed to the grind stone that you can't breath.